LEGAL DOCUMENTS
Legal documents are listed in English language. Also can be translated to your language If you require. Please do not hesitate to contact us for more information.
Please read these terms carefully before booking any tours/activities with Touranos Travel
Last Updated: March 2025
These Terms and Conditions (“Terms”) govern your use of our website and booking of tours operated by Touranos Travel Agency Limited Company, located at XXXXXX, Turkey. By making a booking or using any of our services, you agree to be bound by these Terms, our Privacy Policy, and our Cancellation & Refund Policy. These Terms comply with Turkish Consumer Protection Law No. 6502, Personal Data Protection Law No. 6698 (KVKK), Distance Sales Contracts Regulation, and all applicable Turkish tourism legislation. Please read them carefully. If you do not agree with any part of these Terms, please do not proceed with your booking.
1. Company Information
These Terms and Conditions govern the use of services provided by Touranos Travel Agency Limited Company, operating from XXXXXX, Turkey. We specialize in tour operations, travel services, and tourism activities throughout Turkey, with a particular focus on Cappadocia region tours, hot air balloon experiences, and cultural tourism. Our services are provided in accordance with Turkish tourism regulations, Consumer Protection Law No. 6502, and all applicable legislation governing distance sales contracts and travel services.
2. Acceptance and Scope of Terms
By accessing our website, making a booking, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cancellation & Refund Policy. These Terms constitute a legally binding agreement between you (the customer) and Touranos Travel Agency Limited Company. If you do not agree with any part of these Terms, you must not proceed with booking or using our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.
3. Booking Terms and Confirmation
All bookings made through our website, phone, email, or any other communication channel are subject to availability and confirmation. A booking is only considered confirmed once full payment has been received and a written confirmation (via email or other electronic means) has been sent to you by Touranos Travel. Tour prices, availability, and itineraries are subject to change until the booking is confirmed and paid in full. We reserve the right to refuse any booking at our sole discretion, particularly in cases where safety requirements cannot be met, capacity limits have been reached, or there are reasonable grounds to believe that the booking may not be legitimate.
4. Payment Policy and Terms
Full payment is required at the time of booking unless a deferred payment arrangement has been explicitly agreed upon in writing. We accept payments via major credit cards (Visa, Mastercard), debit cards, and bank transfers to our designated Turkish bank accounts. All prices are displayed in EUR (Euro), USD (US Dollar), or TRY (Turkish Lira) and will be clearly indicated at the time of booking. The final amount charged will be in the currency selected during the booking process. Credit card payments are processed securely through our PCI-DSS compliant payment gateway partners. In accordance with Turkish banking regulations and Consumer Protection Law, credit card information is encrypted and not stored on our servers after transaction completion.
5. Product Delivery and Documentation
Upon successful booking and payment confirmation, you will receive your tour vouchers, confirmation documents, and all necessary information via email within 24 hours. In accordance with Turkish Distance Sales Regulations, all services booked must be delivered within 30 days unless otherwise specified. Your confirmation will include complete tour details, pickup times, meeting points, what to bring, safety information, emergency contacts, and your unique booking reference number. E-tickets and vouchers must be presented either in printed form or as a digital copy on your mobile device on the day of the tour.
6. Cancellation and Refund Policy
Our detailed Cancellation and Refund Policy is available on our website and forms an integral part of these Terms and Conditions. Generally, free cancellation is available up to 24 hours before the scheduled tour start time for most tours. However, Hot Air Balloon flights require cancellation at least 24 hours in advance for a full refund, due to the specialized nature of these flights and advance operational preparations. Cancellations made within 24 hours of tour start time, no-shows, and late arrivals that result in missed tours are non-refundable. Refunds for eligible cancellations are processed within 5-10 business days to the original payment method. Weather-related cancellations initiated by our operators result in a full refund or rebooking option at your convenience.
7. Right of Withdrawal for Distance Sales Contracts
In accordance with Turkish Consumer Protection Law No. 6502 and Distance Sales Contracts Regulation, you have the right to withdraw from your booking within 14 days from the date of contract conclusion without providing any justification. However, this right does not apply to service contracts where performance has begun with your prior express consent and acknowledgment that you will lose your right of withdrawal once the service is fully performed. For tours that are scheduled to commence within the 14-day withdrawal period, making a booking constitutes your express consent for the service to begin, and you acknowledge that the right of withdrawal will be lost once the service is provided. To exercise your right of withdrawal (where applicable), you must inform us via email at support@touranos.com or by calling +90 533 493 01 50.
8. Tour Participation Requirements and Restrictions
Participants must meet all minimum age, health, fitness, and safety requirements specified for each individual tour. These requirements are clearly stated in each tour description and must be carefully reviewed before booking. For adventure activities including hot air balloon flights, ATV tours, horseback riding, and hiking tours, participants must be in good physical condition and free from medical conditions that could pose risks. You are required to inspect the service quality and specifications upon commencement of the tour and immediately report any non-conformity or defect to your tour guide. Participants must arrive at the designated pickup point at the specified time. Late arrivals may result in missed tours without refund, as tours operate on strict schedules that cannot be delayed for individual passengers.
9. Hot Air Balloon Tours – Special Terms and Conditions
Hot air balloon flights are highly weather-dependent and may be cancelled by the pilot or aviation authorities for safety reasons including wind speed, visibility, precipitation, or atmospheric conditions. The pilot’s decision regarding flight safety and suitability of conditions is final and non-negotiable. Weight restrictions apply, typically with a maximum of 120kg per passenger, and total basket weight limits must be observed for flight safety. Pregnancy, recent surgery (within 6 months), severe heart conditions, respiratory problems, mobility issues, and certain other medical conditions may prevent participation. All passengers must be able to stand unassisted for 60+ minutes, hold onto basket handles during landing, and climb in and out of the basket using a small step. These requirements are strictly enforced for passenger safety in accordance with Turkish Civil Aviation regulations.
10. Unauthorized Use of Credit Cards
In cases of unfair or unauthorized use of credit cards, banking fraud, or disputed charges, the customer must return the delivered product (tour voucher/service) within 3 business days, and all shipping costs and logistics expenses shall be borne by the customer. If a credit card payment is subsequently reversed, cancelled, or charged back by the card issuing bank due to fraudulent use, unauthorized use, or customer dispute, and if the tour service has already been provided, we reserve the right to pursue full recovery of the service value, plus administrative costs and legal fees, through all available legal channels. We cooperate fully with banking institutions and law enforcement in cases of payment fraud.
11. Force Majeure and Unforeseeable Circumstances
Touranos Travel Agency Limited Company shall not be held liable for failure to perform obligations under these Terms due to force majeure events or circumstances beyond our reasonable control. Such events include, but are not limited to: natural disasters (earthquakes, floods, volcanic eruptions), extreme weather conditions, wars, terrorism, civil unrest, strikes, pandemics, epidemics, government restrictions, aviation authority directives, changes in legislation, or any other unforeseeable circumstances that prevent or significantly hinder service delivery. In the event that a tour must be cancelled due to force majeure, we will offer you the option to reschedule for a different date or receive a full refund. Alternatively, we may offer a substitute tour of equal or greater value, subject to your acceptance.
12. Liability, Insurance, and Limitation of Liability
All participants are strongly advised and required to have valid comprehensive travel insurance covering medical expenses, accident, injury, trip cancellation, and personal belongings. Skyway Travel maintains all legally required liability insurance as mandated by Turkish Tourism Law and Civil Aviation regulations. However, our liability is limited to direct damages directly caused by our proven negligence, and we shall not be liable for indirect, consequential, or incidental damages. We are not liable for delays, cancellations, itinerary changes, or service modifications necessitated by safety concerns, weather conditions, force majeure events, or circumstances beyond our control. Personal belongings, valuables, cameras, phones, and other items are the sole responsibility of the participant. Participants engage in all activities at their own risk after being fully informed of all safety procedures, risks, and requirements.
13. Non-Returnable Products and Services
In accordance with Turkish Distance Sales Regulations, the following categories are exempt from the right of withdrawal and are non-returnable: (a) services that have been fully performed with consumer’s prior express consent with acknowledgment of loss of withdrawal right; (b) goods or services whose price is dependent on fluctuations in financial markets beyond the seller’s control; (c) goods that are personalized or customized according to consumer’s wishes; (d) goods that are liable to deteriorate quickly or with an expiration date; (e) goods whose packaging has been opened after delivery for health or hygiene reasons; (f) goods that are mixed with other products after delivery and cannot be separated; (g) digital content provided via electronic means where performance has begun with consumer’s consent.
14. Data Protection, Privacy, and KVKK Compliance
Skyway Travel Agency Limited Company is committed to protecting your personal data in full compliance with Turkish Personal Data Protection Law No. 6698 (KVKK) and European Union General Data Protection Regulation (GDPR) where applicable. Personal information collected during the booking process is used solely for tour management, communication, payment processing, safety requirements, and fulfillment of our contractual obligations. We do not sell, rent, or share your personal information with third parties except where necessary for tour operations (such as hotels, transport providers, or payment processors) or where required by law. For detailed information about how we collect, use, store, and protect your data, please refer to our comprehensive Privacy Policy available on our website. You have rights to access, correct, delete, and port your personal data as outlined in our Privacy Policy and KVKK legislation.
15. Intellectual Property Rights
All content on our website including but not limited to text, graphics, logos, photographs, images, videos, tour descriptions, itineraries, designs, trademarks, service marks, and software is the exclusive property of Touranos Travel Agency Limited Company and is protected by Turkish and international copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, modification, transmission, republication, display, or creation of derivative works from any content on our website is strictly prohibited and may result in legal action. Tour descriptions, pricing information, itineraries, and operational details constitute proprietary business information and may not be copied or used by competitors or third parties without our explicit written permission.
16. Behavior, Conduct, and Tour Participation Rules
All tour participants must follow the instructions and guidance provided by tour guides, drivers, pilots, and staff at all times. This is essential for your safety, the safety of other participants, and the successful operation of the tour. Disruptive behavior, verbal or physical abuse toward staff or other guests, failure to follow safety instructions, or any conduct that negatively impacts the tour experience may result in immediate removal from the tour without any refund. Any damage caused to property, equipment, vehicles, or facilities due to negligence, reckless behavior, or intentional acts will result in charges for full repair or replacement costs. Consumption of alcohol or drugs is strictly prohibited before and during all adventure activities, and participants may be refused service if found to be under the influence.
16. Behavior, Conduct, and Tour Participation Rules
All tour participants must follow the instructions and guidance provided by tour guides, drivers, pilots, and staff at all times. This is essential for your safety, the safety of other participants, and the successful operation of the tour. Disruptive behavior, verbal or physical abuse toward staff or other guests, failure to follow safety instructions, or any conduct that negatively impacts the tour experience may result in immediate removal from the tour without any refund. Any damage caused to property, equipment, vehicles, or facilities due to negligence, reckless behavior, or intentional acts will result in charges for full repair or replacement costs. Consumption of alcohol or drugs is strictly prohibited before and during all adventure activities, and participants may be refused service if found to be under the influence.
17. Photography, Video, and Media Use
During tours, our professional photographers and guides may take photographs and videos for promotional, marketing, and operational purposes. By participating in our tours, you grant Touranos Travel Agency Limited Company permission to use your image, likeness, and any photographs or videos taken during the tour in our marketing materials, website, social media channels, brochures, and other promotional media without compensation or prior approval. If you do not wish to be photographed or do not consent to the use of your image, you must inform your tour guide at the start of the tour, and we will make reasonable efforts to exclude you from group photos. Professional photography packages may be available for purchase on select tours.
18. Changes to Tours, Itineraries, and Services
We reserve the right to make changes to tour itineraries, schedules, pickup times, meeting points, routes, or tour inclusions at any time due to weather conditions, safety considerations, operational requirements, road conditions, permit restrictions, or any other circumstances that may affect tour operation. We will always strive to provide advance notice of such changes where possible. If we must make a significant change or cancellation to your tour, we will offer you the option of accepting the modified tour, rebooking for a different date, switching to an alternative tour of equal or greater value, or receiving a full refund. Minor changes such as pickup time adjustments by 30 minutes or less may occur and do not qualify for compensation.
19. Complaints, Feedback, and Dispute Resolution Procedures
We are committed to providing excellent service and addressing any concerns promptly. Any complaints about tour quality, service delivery, or any aspect of your experience should first be reported to your tour guide or driver immediately during the tour so that we can attempt to resolve the issue on the spot. If the issue cannot be resolved during the tour, formal written complaints must be submitted to support@touranos.com within 7 calendar days of tour completion, including your booking reference number, tour date, detailed description of the issue, and any supporting evidence (photos, receipts, etc.). We aim to acknowledge all complaints within 2 business days and provide a full response within 14 business days. If a satisfactory resolution cannot be reached through direct communication, disputes shall be resolved in accordance with Turkish law.
20. Governing Law and Jurisdiction
These Terms and Conditions, and all bookings and transactions made through our services, are governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes, claims, or legal proceedings arising from or related to these Terms, your booking, or use of our services shall be subject to the exclusive jurisdiction of the Consumer Courts and Consumer Arbitration Committees in Nevşehir, Turkey, in accordance with Turkish Consumer Protection Law. For disputes below the legally specified monetary threshold, Consumer Arbitration Committees have jurisdiction. For amounts above the threshold, Nevşehir Consumer Courts have exclusive jurisdiction. All legal costs, court fees, attorney fees, and enforcement expenses shall be borne by the party found to be at fault.
21. Final Acceptance and Agreement
By completing a booking with Touranos Travel Agency Limited Company, you acknowledge and confirm that you have read these Terms and Conditions in their entirety, understood all provisions, and agree to be legally bound by them. You further acknowledge that you have read and agree to our Privacy Policy and Cancellation & Refund Policy, which form an integral part of this agreement. This agreement is binding upon you, your heirs, legal representatives, and assigns. Electronic acceptance of these Terms through our website booking process constitutes a legally valid signature and agreement under Turkish Electronic Signature Law No. 5070 and Distance Sales Contracts Regulation. The Turkish version of these Terms shall prevail in case of any discrepancy with translations.
Questions About These Terms?
If you have any questions or concerns about these Terms & Conditions, or if you need clarification regarding any provisions, please do not hesitate to contact us:
Company: Touranos Travel Agency Limited Company
Email: support@touranos.com
Phone: +90 533 493 01 50
Address: XXXXX, Turkey
By proceeding with a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, as well as our Privacy Policy and Cancellation & Refund Policy. This constitutes a legally binding agreement under Turkish law.
Your privacy is important to us. This policy outlines how Touranos Travel collects, processes, and protects your personal data.
Last Updated: January 2025
INTRODUCTION
Touranos Travel is a company in the tourism sector dedicated to the sale of tourism services nationwide through intermediary services, including the sale of transportation tickets, private transfers, accommodation and food services, package tours, and full days located in Avanos, 50500 Nevsehir/TURKIYE. Touranos Travel is obliged to comply with the Turkish/Turkish legislation in force regarding personal data protection, https://www.kvkk.gov.tr/en/ Personal Data Protection, and its supplementary provisions. Therefore, Touranos Travel is committed to:
• Collecting and using personal information.
• Ensuring the quality and security of information.
• Respect the rights of individuals with respect to information about themselves.
Touranos Travel is committed to the protection, handling, and proper treatment of personal data to which it has access in the regular operation of its business. This commitment includes the review and continuous improvement of the processes of the organization to ensure adequate protection of such personal data and the guidelines established by Touranos Travel for the collection and processing of personal data to ensure respect for the rights of their owners and compliance with the current regulatory framework. The Policy may be supplemented with additional procedures, regulations, and/or guidelines that develop the provisions of this document as long as they are aligned with its guiding principles.
OBJECTIVE
SCOPE
DEFINITIONS
Sensitive data: Personal data consisting of biometric data that by itself can identify the holder; data referring to racial and ethnic origin; economic income; political, religious, philosophical, or moral opinions or convictions; union membership; and health-related information.
Processing of personal data: Any operation or technical procedure, automated or not, that allows the collection, recording, organization, storage, conservation, elaboration, modification, extraction, consultation, use, blocking, suppression, communication by transfer or diffusion or any other form of processing that facilitates the access, correlation or interconnection of personal data. In short, the processing of personal data regulates all possible forms of use and processing of personal data within the organization from its entry to its eventual deletion or conservation.
Consent: Prior, a free, unequivocal, and express authorization that must be given by the individual to authorize the processing of his personal data.
• Prior: Must be obtained prior to collection.
• Free: Must not be forced or conditioned.
• Unequivocal and express: There must be no doubt as to its manifestation and it must be recorded in some tangible medium.
Personal data bank: Organized set of personal data, automated or not, regardless of the support, whether physical, magnetic, digital, optical, or other that may be created, whatever the form or modality of its creation, formation, storage, organization, and access.
Holder of the personal data bank: Natural person, legal person of private law or public entity that determines the purpose and content of the personal data bank, the processing of such data, and the security measures.
Data Controller: Any natural person, a legal person under private law or public entity that alone or acting jointly with another person carries out the processing of personal data on behalf of the owner of the personal data bank.
Anonymization procedure: Processing of personal data that prevents identification or does not make the holder of the personal data identifiable. The procedure is irreversible.
Disassociation procedure: Processing of personal data that prevents identification or does not make the holder of the personal data identifiable. The procedure is reversible.
COMPLIANCE OFFICERS
CONFIDENTIALITY
PRINCIPLES
All employees of Touranos Travel must permanently comply with the principles established in the Law in the performance of their duties, which are detailed below:
a. Legality. The processing of personal data carried out by Touranos Travel shall be following the provisions of the Law. Collecting personal data by fraudulent, unfair, or unlawful means is prohibited.
b. Consent. Touranos Travel may not process personal data that does not have the prior, express, unambiguous, and free consent of the owner as required, except as otherwise provided by law.
c. Purpose. Touranos Travel will collect personal data clearly indicating the purpose for which it makes such collection, which must be determined, explicit, and lawful. The personal data object of the treatment will not be used for different or incompatible purposes with those that motivated its collection, except with the consent of its owner. In this regard, Touranos Travel will comply with implementing measures to ensure:
• The collection, storage, and conservation of personal data comply with the principles of proportionality and purpose.
• The adequate safeguarding of personal data complying with appropriate technical and legal security measures.
It should be noted that Touranos Travel may not disclose personal data unless ordered by a reasoned order of the judge or with the authorization of the owner, with the guarantees provided by law. Also, Touranos Travel may not refuse to deliver to a public entity information containing personal data provided that such requirement is made for the strict fulfillment of the powers of such entities assigned by law.
d. Proportionality. Any processing of personal data by Touranos Travel must be adequate, relevant, and not excessive to the purpose for which it was collected.
e. Quality. Personal data to be processed by Touranos Travel must be truthful, accurate, and, as far as possible, up to date, necessary, relevant, and adequate with respect to the purpose for which it was collected. They must be kept in such a way as to ensure their security and only for the time necessary to fulfill the purpose of the processing, respecting the applicable legal deadlines for the conservation of documents and information.
f. Security. Touranos Travel and the third parties to whom it entrusts the processing of personal data must adopt the necessary and appropriate technical, organizational, and legal measures to ensure the security of personal data against various risks, such as accidental loss or destruction by casualty, unauthorized access, covert use or infection by malware or computer viruses. These measures will be established, communicated and if necessary updated by Touranos Travel.
g. Adequate Level of Protection. In case Touranos Travel carries out international transfers of personal data, it shall ensure an adequate level of protection for the personal data to be processed or, at least, comparable to that provided by law.
h. Rights of the holders of personal data. Touranos Travel will have a simple and free procedure to address the rights of holders of personal data under the Act: (i) information, (ii) access, (iii) update, (iv) inclusion, (v) rectification, (vi) deletion, (vii) prevent the provision, (viii) opposition and (ix) objective treatment. Therefore Touranos Travel:
• Will take the necessary measures to inform the holder of the personal data about the rights conferred by the Law.
• Adopt measures that allow the holder of the personal data to keep them updated.
• Will comply with the requirements and requests related to the aforementioned rights of the holders of personal data in a timely manner and within the terms of the law.
In the processes of attention to the rights of holders of personal data, the following guidelines shall apply:
• Deleting or rectifying personal data will not proceed when it affects the rights or legitimate interests of Touranos Travel, its shareholders, employees, directors, or third parties or when there is a legal obligation to preserve personal data.
• Touranos Travel may refuse specific requests when the disclosure of personal data may compromise or hinder ongoing judicial or administrative proceedings.
TRANSFERS OF PERSONAL DATA
COLLECTION OF SENSITIVE DATA
DISCLOSURE OF PERSONAL DATA
a) It is necessary for the purpose for which the personal data was collected; as in the provision of services through third parties and suppliers.
b) The owner of the personal data is informed prior to disclosure or at the time of collection of personal data.
c) The owner of the personal data gives its prior express consent.
d) The consent is not required by law.
e) Personal data are required by public entities within the scope of their competencies and legal attributions.
f) The personal data are necessary to satisfy legitimate requirements of any company interested in acquiring any of the operations of Touranos Travel, with the prior consent of the owner; or,
g) The access to personal data is by auditors and lawyers and other professionals obliged to keep professional secrecy.
DELETION OF PERSONAL DATA
SANCTION REGIME
DISSEMINATION AND ENFORCEMENT OF THE POLICY
Contact Information
For any questions about this Privacy Policy or to exercise your data protection rights, please contact us:
Address: Avanos, 50500 Nevsehir/TURKIYE
Email: support@touranos.com
Phone: +90 533 493 0150
We will respond to your request within the timeframes required by applicable law.
Turkish Personal Data Protection Authority (KVKK) Compliant
GDPR Aligned for International Data Processing
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Please read our cancellation and refund policy carefully. This policy outlines your rights and obligations regarding cancellations, returns, and refunds for services purchased through Touranos Travel.
Last Updated: September 2025
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN TERMS
Hot Air Balloon: You can cancel up to 24 hours in advance of the experience for a full refund. For a full refund, you must cancel at least 24 hours before the experience’s start time. If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 24 hours before the experience’s start time will not be accepted. This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
GENERAL
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
Shipping charges, which are product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER’s expense. It must be returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNFORESEEN REASONS
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO CHECK THE PRODUCT
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.
DURATION OF THE RIGHT OF WITHDRAWAL
If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the ‘Products for which the Right of Withdrawal cannot be exercised’ regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL
The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.
RETURN TERMS
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER’s request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment Services provided or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned as per the Regulation if their packaging has been opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.
In order for cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) to be returned, their packages are unopened, untested, intact and they must be unused.
CASE OF DEFERRED AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and be liable to the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make it to any of our bank accounts (TL) by making a Bank Transfer or EFT (Electronic Fund Transfer).
With your credit cards on our site, you can benefit from online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
Contact Information for Withdrawal Notice
COMPANY NAME/TITLE:
Touranos Travel Agency Limited Company
ADDRESS:
XXXXX Avanos/Nevşehir
EMAIL:
support@touranos.com
PHONE:
+90 533 493 01 50
This policy is effective as of the date of publication and may be updated periodically.
For questions about this policy, please contact us using the information above.